GoferHandy User Application
Innovative User App Features to Streamline Service Booking
Home
The home page displays users’ current location and the available services in their area, making it easy to find what they need at a glance.
Registration
Signing up for a user account is quick and easy. Users can register by entering their name, email, phone number, and referral code if they have one. Once they have created an account, they can start booking needed services on the platform.
SOS Features
In case of an emergency, users can instantly send alerts to their emergency contacts with this SOS feature. Users can add family members or friends to the SOS contact list, ensuring they can select the contacts quickly to send cautions.
Select Services
This feature allows users to choose the exact service they need from within a specific category. For example, in the car wash category, users can select services like engine cleaning or exterior washing. Each service is accompanied by a description and upfront pricing for easy decision-making.
Delight your customers with a hassle-free way to access handy services at their fingertips
Select Category
Users can explore and choose from a wide range of handyman services, such as car washes, repairs, and more. Each service category is clearly organized to help users quickly find the right professional for their needs.
Choose Provider
Users can browse through a list of available service providers, sorting by distance and checking their ratings and profiles. By tapping “More Info,” users can access detailed information about each provider to help them make an informed choice.
Add Amount in User Wallet
Users can conveniently top up their in-app wallet through multiple payment options, such as credit or debit cards, online banking, and integrated payment gateways. This feature eliminates the hassle of repeatedly entering payment details for each transaction, offering a seamless service booking experience.
Wallet
The wallet feature lets users store money within the app for hassle-free transactions. Users can add funds to their wallets, which can then be used to pay for services directly from the app. By keeping funds readily available in the wallet, users can ensure quicker payments and uninterrupted service bookings.
Delight your customers with a hassle-free way to access handy services at their fingertips
Referral
Users can invite friends and family to join the app. When new users sign up using a referral code and book a service, both the referrer and the new user earn rewards. This referral feature helps expand the user base and offers benefits to both parties.
Bidding
With the bidding feature, users can submit offers for services based on their budget. After selecting the desired service, users can bid for the job. This feature creates a competitive environment where service providers can respond to bids, ensuring users receive the best value for their money. It promotes both affordability and user satisfaction.
Questioner Form
The questionnaire form is designed to collect detailed information from users based on the selected services. Users provide specifics such as manpower, vehicle requirements, and job scope, ensuring that the service provider has a clear idea about the task and is fully equipped to complete the job.
Real-Time Tracking
The real-time tracking feature offers users up-to-the-minute updates on the service provider’s location and estimated time of arrival (ETA). Through the app, users can watch the provider’s journey as they make their way to the service location, eliminating the uncertainty and guesswork often associated with waiting.
Delight your customers with a hassle-free way to access handy services at their fingertips
Manual Booking Flow
In manual booking, users can request a service by calling the app's admin directly. After discussing the details of the required service, admins input essential details such as the user’s location, preferred service, and the most suitable provider. This hands-on coordination ensures that the service is scheduled promptly and aligns perfectly with the user’s requirements.
Past & Upcoming Bookings
In the past and upcoming window, users can view their past services and upcoming appointments in one place. This feature allows users to track completed tasks and manage future bookings. If needed, users can cancel upcoming appointments easily.
Payment Page
On the payment page, users can review the total charges for their service and select their preferred payment method to pay for the service. Multiple options like PayPal, credit/debit cards, and Flutterwave are available, and users can save card details for faster payments in the future. Payment page also serves as checkpoint for users to confirm their chosen services.
Checkout
The checkout process allows users to review service details, apply any promo codes, choose their location, and finalize their payment method. Additionally, users can securely save their payment details for faster transactions in future bookings. After checking every detail, users can click “Book Now” to complete the service booking process.
Delight your customers with a hassle-free way to access handy services at their fingertips
Ratings & Review
After a service is completed, users can rate and leave a review for the service provider. This rating and review feature enables users to share their experience, helping other users make informed decisions and ensuring service providers maintain high standards.
GoferHandy User Web Application
Enhance Your User’s Service Experience With Our User Web App
Select Category
The user web panel offers service categories, making it easy for users to browse and select from a wide variety of handyman services. For example, if users are looking for car wash services, they can choose from options like classic washing, exterior cleaning, or coating and protection. The categories help users quickly find and book the right professional.
Select Service
This feature allows users to pick specific services from a long list of available services. It offers clear descriptions and upfront pricing for each service. Users can easily compare different options and choose the one that best matches their requirements, ensuring a hassle-free service booking experience.
Choose Provider
Users can browse a list of service professionals and select the one that suits their needs. Providers can be compared based on key factors such as pricing, reviews, ratings, availability, and services offered. This feature empowers users to make informed choices by offering all the information they need in one place.
Questioner Form
The questionnaire form gathers detailed information about the user’s service needs. Questions may include manpower requirements, necessary equipment for the job, and task complexity, along with an open text box to provide additional details. This helps service providers prepare better and ensures the user receives service appropriately.
Deliver a smooth web experience for your customers to easily book and manage their handyman services.
Job Request
The job request feature lets users formally request the services they need. Once a request is submitted, users can track its status, receive confirmation notifications, and communicate with the provider. This feature ensures a smooth booking process by keeping both parties informed and connected.
Bidding
The bidding feature enables users to negotiate service costs by placing bids directly through the platform. With real-time updates, users are notified if they are outbid, allowing them to adjust their offer. This ensures that users can secure services within their budget while maintaining competitive pricing.
Real-Time Tracking
Users can follow the progress of their requested service with live updates. This feature shows the current status of the job, including request acceptance, provider location, job start, and completion. Users can also communicate with the provider if needed. This makes service booking more reliable and keeps users informed throughout the process.
Payment
The payment feature offers users a secure and straightforward way to complete transactions for booking services. Users can review service details, total costs, and payment options all in one place. Also, they can use promo or gift codes to enjoy price reductions. Its multi-payment options make the payment process stress-free.
Deliver a smooth web experience for your customers to easily book and manage their handyman services.
Checkout
The checkout page streamlines the booking process by allowing users to confirm all the necessary details, including selected services, payment methods, and locations. Users can also apply promotional codes to save money. This final step ensures everything is in order before completing the reservation securely.
My Jobs
The "My Jobs" window provides users with a detailed view of their past and upcoming tasks. Job records include key details such as job ID, status, date, time, and location. This organized overview lets users easily track their service history in one place.
Rating and Review
After completing a service, users can leave feedback by giving a rating and writing a review. This feature showcases real customer experiences which helps future users make informed decisions in choosing the service providers. Good feedback from users motivates service providers to maintain high standards, ensuring better quality overall.
GoferHandy Provider Application
Get to Know GoferHandy: Unveiling the Provider Application's Top Features
Registration and Activation
Service providers can seamlessly join the platform by signing up with their phone numbers or filling out basic details. During registration, they are required to upload essential documents like licenses and vehicle papers for verification purposes. Once approved, their accounts are activated, allowing them to start offering services immediately.
Set Location
Service providers can decide where they want to offer services by setting their current location or selecting specific areas they prefer to cover. They can also define their service radius to ensure they cater to nearby customers, making it easier for them to reach customer locations to provide services.
Set Service and Edit Fare
Providers can manage their services with ease. They can update service details, set base fares, and adjust maximum quantity limits for each category. This feature empowers them to stay competitive by customizing their pricing and offerings to meet market demands.
Set Available Time
The platform allows providers to set their working hours for each day of the week, ensuring they offer services only when they are available. This feature helps providers maintain a healthy work-life balance by allowing them to manage their time and commitments effectively.
Empower service providers to deliver top-notch services with GoferHandy’s intuitive tools.
Heat Map
A real-time heat map shows service providers the areas with the highest demand for handyman services. This color-coded map helps them identify regions with more demand. By relocating themselves to those regions, they can maximize their opportunities to secure more jobs. By completing more jobs, they can make more income.
Select Services
On this platform, service providers can select the types of services they would like to offer based on their expertise. Service options include babysitting, barber services, beauty treatments, and more. This feature enables providers to focus on their strengths and meet customer needs efficiently.
Set Job Status
Providers can easily update the status of a job in real time. When starting a job, providers can update this status simply by swiping the "Begin Job" button and, upon completion, swiping "End Job.". They also have the option to take and upload a picture of the service before starting the task.
Manage Gallery
Providers can create a portfolio on the platform by uploading and organizing images of completed jobs. This gallery serves as a showcase of their skills and the quality of their services, giving users confidence in their expertise. Providers managing better portfolios are more likely to attract job requests on the platform.
Empower service providers to deliver top-notch services with GoferHandy’s intuitive tools.
Additional Fee
If additional materials or services are required for a job, providers can seamlessly add extra charges to the final bill. This ensures clear communication and transparency, making the billing process straightforward for both providers and users.
Bidding
The bidding feature allows service providers to compete for service requests posted by users. Providers can review job details and locations before submitting their bids. To ensure fair competition, there’s a maximum bid limit set by the admin.
Earnings
Service providers can view a detailed summary of their earnings in one place called “Earnings Page.” They can track their total income and see job-by-job breakdowns, helping them monitor their financial performance over time.
Fare Breakdown
Fare Breakdown provides a clear explanation of how earnings are calculated for each job. Providers can see detailed information, including the base fare, service fees, extra charges, payment type, and net amount owed, ensuring complete transparency over the fare they receive for each job.
Empower service providers to deliver top-notch services with GoferHandy’s intuitive tools.
Pending and Completed Jobs
Providers can view and organize their pending and completed jobs with ease. This dedicated “Pending and Completed Jobs” feature helps them stay informed about their workload. By organizing job statuses, providers can prioritize tasks, track progress, and plan their schedules accordingly.
Ratings & Review
Service providers have the ability to rate users and leave feedback based on their interactions and overall experience. This feature allows providers to assess the professionalism, communication, and behavior of users, offering valuable insights into their relationship with the client.
GoferHandy Company Application
Seamless Services: A Journey Through GoferHandy Company App Features
Provider Onboard
The provider onboarding dashboard simplifies service provider onboarding for companies. Company owners can easily onboard new handymen by adding details such as contact information, addresses, licenses, and other personal data for background checks. This ensures that only qualified and verified professionals join the platform.
Heat Map
The heat map feature visually highlights areas with high demand for handyman services. Using color gradients, companies can quickly identify the regions with more demand for service. Additionally, company admins can adjust the heat map’s time frame to analyze demand patterns for specific services.
Manage Job Request
This feature offers company owners a comprehensive dashboard to track all booking requests. They can view key job details such as request IDs, time of booking, job completion statuses, payment modes, and fares. User bidding details, including dates, payment methods, and statuses, are also displayed in this easy-to-navigate interface.
Manual Booking
Companies can manually create bookings for customers who request services via phone or any offline channels. Companies can directly assign tasks to the service provider by inputting customer details, and the service requested. This ensures all offline requests are finely managed and recorded in the platform.
Manage service requests and optimize workflow effortlessly with GoferHandy.
Manage Job Details
On the job details page, the company can view detailed information about individual tasks on the platform. This includes the service ID, requestor's and provider's names, admin earnings, and job status. Additionally, a specialized dashboard displays canceled jobs, providing information such as user service requests, provider names, and cancellation reasons. By analyzing this data, the company can pinpoint common causes of cancellations on the platform.
Manage Owe Amount
This feature helps companies keep track of outstanding payments owed to service providers. Information such as provider names, IDs, and the total owed amounts are displayed clearly in this window. This ensures company owners can monitor and settle pending payments timely and effortlessly.
Provider Payout Management
With this payout management feature, company owners can efficiently handle payouts to service providers. It shows detailed payout information, including provider names, IDs, amounts to pay, and payment statuses, enabling smooth and transparent payment processes.
Payout Preference
Handyman companies can select their preferred payment methods for receiving earnings from bookings. Companies can choose from multiple payout options including PayPal, Stripe, and bank transfers. They can set payout currency preferences also for a more customized payment experience.
Manage service requests and optimize workflow effortlessly with GoferHandy.
View Ratings
With the View Ratings option, company owners can view all user and service provider ratings on a single screen. This feature provides an overview of provider performance based on user feedback. Similarly, company owners can also see provider reviews and comments about users, ensuring a balanced feedback system.
GoferHandy Admin Panel
Elevate Service Managing Experience With Excellent Admin Panel Features
Provider Onboarding
This feature helps admins onboard new service providers efficiently. Admins can easily enter provider details like contact info, address, licenses, and other personal information needed for background checks. This ensures only qualified providers join the platform. Admins can also review and approve provider documents using the document management feature.
Manage Company Onboarding
Admins can seamlessly onboard new partner companies to the platform with this feature. They can quickly enter and verify key company information. Once a company is added, admins can earn commissions from that company. Every time the company gets a booking through the platform, the admin earns a share of the revenue as commission.
Manage Services
The manage services feature lets admins control all handyman services offered on the platform. Admins can add, update, or remove services, set subcategories, assign logos, adjust popularity, and manage availability. They can also choose to enable or disable the bidding option for each category.
Heat Map
The heat map provides a visual overview of high-demand areas for handyman services, using color gradients to highlight demand levels across different regions. Admins can adjust the heat map timeframe to see demand trends for each service in real-time, making it easier to plan and allocate resources effectively.
Simplify your business operations with GoferHandy's powerful admin panel.
Geo-fencing
Geo-fencing lets the platform operate within selected areas. Admins can define specific zones and control service availability based on region. If a service provider goes outside the designated zone, the platform prompts them to return to the specified zone. Geo-fencing also allows admins to set different prices for each service in each area.
Fare Setup
Fare setup offers an efficient way for admins to manage service pricing on the platform. They can configure base fares, choose fare types, set provider and user commissions, and select payment currency. Fare types include options like hourly, fixed, and time & distance rates, all customizable to suit various services .
Manage Job Request
The manage job request feature gives admins a detailed dashboard to oversee all booking requests on the platform. Here, they can view key details like request ID, time, job status, amount, payment mode, and payment status. Admins can also access user bid requests, including request dates and payment information, in a single dashboard.
Bidding
This bidding management feature allows admins to oversee the entire ongoing bidding processes efficiently. Admins can view user bids and set minimum bid values to ensure that bids don’t fall below a specified limit. They can adjust these minimum bidding values or commission charges individually for each service category.
Simplify your business operations with GoferHandy's powerful admin panel.
View Ratings
Admins can see user and service provider ratings and reviews in a consolidated “view ratings” window. This feature provides valuable insights into provider performance through user reviews and comments, while also allowing admins to see providers’ reviews and comments on users.
Manage Manual Booking
This feature lets admins manually book services for customers who request assistance via phone calls or other offline methods. Admins can enter customer information, select the required service, and instantly schedule it with an available provider. This ensures that even offline bookings are recorded and managed seamlessly within the platform.
Manage Owe Amount
With this feature, admins can keep track of outstanding balances owed by service providers and partner companies. It helps maintain accurate financial records by monitoring any pending payments. This allows admins to efficiently monitor, manage, and settle all outstanding payments.
Manage Company Payouts
This option allows admins to manage payouts to partner companies with ease. It provides clear data on each company’s payout details, including company ID, the total amount owed, and pending days for payout. Admins can use the “Make Payout” option to complete payments to the company and set payout schedules on a daily or weekly basis.
Simplify your business operations with GoferHandy's powerful admin panel.
Manage Providers Payout
Manage providers' payout allows admins to handle service provider payouts efficiently. They can access detailed information about each provider’s payout status, including the service provider’s ID, amount due, and pending payment days. With the “Make Payout” option, admins can complete payouts and set payout frequency to daily or weekly intervals.
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